Your EHR keeps the record. We build everything your staff do around it.
The fax pile, the intake forms being retyped, the notes finished at 8pm, the eligibility calls. That's the work we take off your team — and we'll tell you which parts aren't worth automating.
Sound familiar?
The work that fills the day and never shows up in the EHR
- Someone opens every incoming fax, works out what it is, finds the patient, and retypes the details.
- Providers finish their notes at the end of the day. Or the next morning.
- Billing waits on documentation that hasn't been written yet.
- Eligibility gets checked one patient at a time, by phone or portal.
- Refill requests sit in an inbox until someone gets to them.
- Two systems disagree, and nobody notices until a biller is reconciling weeks later.
None of this is a failure of your EHR. It holds the record, and it does that well. The rest was never its job.
What changes
Four parts of the day that stop being manual
Documents arrive already read
A fax comes in and lands in front of your staff classified, with the patient matched and the fields already pulled out. They confirm instead of retype. Referrals, lab reports, prior auth, insurance correspondence.
Notes are done when the visit ends
The provider talks through the visit and gets back a structured note in your own template, ready to read, correct and sign. Problem lists and suggested codes come from what was actually written — never from what a model inferred.
Two systems that stay in agreement
Your staff work in fast screens that don't stall when a vendor API is slow, while the EHR stays the record. When the two drift — and they always do — a scheduled job finds it, not a biller three weeks later.
Billing prep that isn't waiting on anyone
Billing sheets build themselves from the day's appointments with codes attached. Eligibility runs in batches instead of one patient at a time. Claims go into the EHR with a person confirming the submit.
Where this comes from
Not a prototype. A system people use all day.
A clinical operations platform for a multi-office US practice
Everything above is running in one place — fifteen modules layered on the practice's EHR, covering documents, notes, scheduling, intake, orders, billing, e-prescribing and patient communication. Front desk staff, medical assistants, providers and billers each work their own queues in it.
It has been live for a year and is still being built.
What you can hold us to
Three things we won't cut corners on
A person in front of every AI output
Documents land in a review queue. Notes are signed by the provider. Patient-submitted intake is verified before it touches the chart. Billing submission stays staff-confirmed. In a clinic, a confidently wrong extraction is worse than a blank one — a wrong date of birth on a lab result is worse than no date of birth.
Each system owns its own half
The EHR owns the record. The operations layer owns workflow state. Neither writes into the other's territory, and a scheduled job catches the drift, because webhook-based sync always drifts. Deciding that split late is what turns an integration into a data-cleanup project six months in.
We'll tell you what not to build
Some workflows aren't worth automating — the effort costs more than the time it saves, or the thing that exists already works. Saying so is part of the job. We'd rather scope a smaller project honestly than a larger one you regret.
PHI and security
Patient data stays yours
Everything we build runs in your own cloud account, under your own Business Associate Agreement. We work inside it; we don't host your patient data on our infrastructure.
We won't call anything HIPAA compliant. Compliance is a property of your whole organisation, not of one piece of software, and no vendor can hand it to you. What we'll do is tell you exactly what's implemented and what isn't, so you can take that to whoever advises you.
Where to start
You don't have to commit to a build
Workflow assessment
We go through how your practice actually runs and write up where the time goes, what can realistically be taken off your staff, what should be left alone, and in what order. You get effort and cost ranges you can budget against — and it stands on its own, whoever builds it.
Build
We build the pieces you decide are worth it, in your own cloud account, with the source code yours from day one. Phased, so you have something working in front of your staff before you commit to the rest.
Get in touch
Tell us what's taking up your staff's day.
Describe the part of the week that frustrates you most — the fax pile, the notes, the eligibility calls, the two systems that never agree. We'll tell you what we think can be fixed and what can't, before anyone talks about scope.
Or email us directly at [email protected].